With over 20 years of experience in service management, I help organizations set up their IT and business processes properly, with the tool following what your organization needs rather than the other way around.
My primary focus is Freshservice, where I am an official Freshworks implementation partner. I'm also experienced in Xurrent implementations and Halo is growing into a permanent addition to my portfolio.
Service management expertise that isn't tied to a single tool, with a clear primary focus
Official Freshworks implementation partner. Freshservice is where I currently do most of my work, from advice to full implementation.
Alongside my focus on Freshservice, I'm also experienced in Xurrent implementations (formerly 4me), gained through earlier projects in enterprise service management.
Halo will be the next addition to my portfolio. I'm currently training to obtain this certification.
I set up the service management platform for the teams in your organization, so every team manages its own requests, workflows and knowledge in one place.
I set up the ITSM foundation your IT team relies on daily, including incident and change management.
What I set up
I set up an HR service desk where employees handle onboarding, leave requests and questions themselves, without separate spreadsheets and emails.
What I set up
I set up a service desk where stores report and follow up on incidents and facility issues centrally.
What I set up
I set up workflows for requests, approvals and vendor communication to run smoothly.
What I set up
I set up an intake and workflow for campaign requests and creative requests to keep everything organized.
What I set up
I set up a service desk for building management and office facilities, all in one place.
What I set up
A service management platform never works in isolation. I set up the integrations that connect your platform to the rest of your IT environment.
Single sign-on and automatic user management through your identity provider.
Integrations with vendor portals and procurement systems, so orders and invoices flow through automatically.
Integrations between, for example, Freshservice and other ITSM or ESM platforms.
Don't see the integration you're looking for? I'm happy to think along with you.
We map out your processes and requirements per department.
I configure the platform, the workflows and the portal.
I guide the rollout and test it together with your teams.
You manage it yourself with training and documentation, or I take over management for you.
